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General Conditions of Purchase

Our objective at Lustycare S.L. is that your experience when making a purchase or enquiry is easy, agile and fair, so that we can achieve your acceptance. These General Conditions of Purchase have been conceived to ensure that the purchase process at www.lustycare.com is satisfactory and understandable for you. These General Terms and Conditions of Purchase also incorporate our Terms and Conditions of Use of the website, to which we refer. These will always be at your disposal in Spanish and English at www.lustycare.com for your consultation, filing or printing. We attend to queries related to the General Conditions of Purchase and the Conditions of Use of this website in the forms that we make available to you and/or by e-mail to customers@lustycare.com.

Lustycare S.L. offers its on-line shopping service, available 24 hours a day, where you can shop comfortably from your computer or mobile phone.

Also, in this section you will find all the necessary information about the procedures that the user must follow to make a purchase, the terms and conditions, return policy, etc. Lustycare S.L. makes its website available to you in Spanish and English. The user will be able to select at any time the language in which he/she prefers to manage and formalize the purchase or simply select the language he/she prefers for his/her navigation through www.lustycare.com.

For all questions relating to the management of the user’s personal data, please visit our Privacy Policy.

The use of the website attributes the condition of user and implies the acceptance of the provisions included in these General Conditions of Purchase and Conditions of Use in the version published by Lustycare S.L. at the same time the user accesses the website.

The user declares that he/she has the necessary legal capacity to act and contract on the website in accordance with the conditions below, which he/she declares to understand and accept.

The user is responsible for providing his/her data correctly in the purchase processes established in the website of Lustycare S.L., and must pay special attention to the introduction of bank and personal data.

Lustycare S.L., in accordance with its privacy policy, undertakes, in the use of the data included in the file, to respect their confidentiality and to use them in accordance with the purpose of the file, as well as to comply with its obligation to save them and to adapt all measures to avoid the alteration, loss, treatment or unauthorised access in accordance with the provisions of the current legislation regarding the protection of personal data. The sending and forwarding of data carried out by the user through the website of Lustycare S.L. or the information sent by the user is protected by the most modern electronic security techniques in the network. Likewise, the data supplied and stored in our databases are also protected by security systems that prevent unauthorised third parties from accessing them. Lustycare S.L. makes its best efforts to have the most updated systems for the effectiveness of these security systems.

1 GENERAL

1.1 Our General Conditions of Purchase do not apply to any purchase made through other platforms. If you have any queries or complaints arising from your purchase or bookings through other platforms, you should contact that platform directly.

2 CONTRACT

2.1 All purchases made through our website are governed by:

  1. these General Terms and Conditions of Purchase;
  2. any special terms and conditions that may be published on our website;

2.2 You agree not to obtain or attempt to obtain any kind of purchase through the unauthorised use of any robot or other automated device or any other unlawful or unauthorised activity. We reserve the right to void any transaction which we reasonably suspect has been made in breach of these provisions, without prior notice to you, and any and all purchases made through such a transaction shall be void.

2.3 We reserve the right to void any purchases which we reasonably suspect have been made fraudulently.

3 FORMS OF PAYMENT

Purchases made by Internet:

We accept the following credit cards: Visa, Mastercard and Paypal, regardless of the entity and modality (credit/debit).
The purchasing system uses a secure server and the latest encryption technology. We also accept payments from Google Pay, Apple Pay and Contrareembolso (In contrareembolso we charge +2€).

If you want to know more details about our security policy check our website Legal Notice and Privacy Policy section.

4 PRICES AND CONDITIONS

Those stipulated on the website.

5 SHIPPING AND RETURNS

The product will arrive at its destination between 24 and 48 hours from the time the order is placed on the Lustycare S.L. website.
Likewise, returns will be accepted within a period of 15 days after the purchase has been made and provided that the product is unopened. In order to make a return, please contact us by e-mail at customers@lustycare.com.

6 PAYMENT AND SHIPPING COSTS

We accept payment by credit card and PayPal.

Shipping costs:

MAINLAND SPAIN, BALEARIC ISLANDS AND OTHER EUROPEAN UNION COUNTRIES:
Free shipping, delivered between 1 and 3 working days.

CANARY ISLANDS:
Shipping cost of 8,99€, delivered between 3 and 5 working days.

Contact us by sending an email to customers@lustycare.com or by telephone on 931226224.

7 QUERIES AND COMPLAINTS

7.1 If you have any queries or complaints regarding your booking, please contact us, quoting your order number which will have been provided to you at the end of the order process.

7.2 In the event of any dispute, we will endeavour to consult diligently or negotiate in good faith and will try to reach a settlement that is fair and equitable to you, us and the Promoter.

8 MISCELLANEOUS

8.1 All these terms and conditions are governed by Spanish law and any dispute arising out of any transaction with Lustycare S.L. will be subject to the exclusive jurisdiction of the Spanish courts.

8.2 These General Conditions of Purchase and its general contracting conditions together, if applicable, with the particular conditions that may be established, expressly regulate the relations arising between Lustycare S.L. and the third parties (hereinafter “users”) that contract through the portal www.lustycare.com.

8.3 The present General Conditions have been elaborated in accordance with the provisions of Law 34/2002, of July 11, 2002, on services of the information society and electronic commerce; Law 7/1998, of April 13, 1998, on General Contracting Conditions; Royal Legislative Decree 1/2007, of November 16, 2007, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws and Law 7/1996, of January 15, 1996, on the Regulation of Retail Trade, as well as any other legal provisions that may be applicable.

8.4 If any clause included in these general conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will only affect said provision or the part of the same that is null or ineffective, with the general conditions remaining in all other respects, with said provision, or the part of the same that is affected, being considered as not being in force.

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